workers in rights of way

The Resources You Need for Effective Communications

We've compiled all the additional resource materials included within the Notify Your Neighbor program in one spot for easy printing and sharing.

Printable Resources

Links below are to high-resolution PDFs for sharing digitally, or printing and distributing. 


Notify Your Neighbor Resource Guide 

A communications resource guide containing strategies, techniques and key messages to provide a foundation for effective conversations with landowners and the general public.


Notify Your Neighbor Brochures

Provides answers to frequently asked questions from homeowners about the necessary vegetation management maintenance happening near their property. 

Notify Your Neighbor – Electric Utilities

Notify Your Neighbor – Pipelines

Notify Your Neighbor – Roadways

Notify Your Neighbor Pocket Resource Card

Outlines the INFORM and ABC methods of communication and the key messages that applicators can use when interacting with landowners and the general public.


Plant and Animal Community Response to Long-term Vegetation Management Practices on Rights-of-Way



In addition, all videos included in this program are listed below for easy reference and educational purposes.


How to Handle Difficult Situations: Effective Response

Questions and anger may arise when you arrive at an application site. Here’s how you can acknowledge landowner concerns and avoid confrontation. 


How to Handle Difficult Situations: Ineffective Response

Don’t let your emotions get the best of you. Failure to handle a volatile situation properly can lead to unfortunate results.


Addressing Landowner Concerns: Effective Response

Landowners may worry about the impact an application might have on their land. Using the ABC technique can effectively diffuse anger and concern.


Addressing Landowner Concerns: Ineffective Response

Don’t let automated recordings run your landowner communications. Failure to effectively communicate with landowners can lead to frustrations.


Using the INFORM Method

Watch to learn how to effectively implement the INFORM communications technique.


Effective Homeowner Notification

Watch to learn how this vegetation manager effectively communicates with a homeowner about an upcoming herbicide application.


Ineffective Homeowner Notification

Watch to see how ineffective communication with homeowners about herbicide applications can lead to negative perceptions and implications.


Effective Use of Key Messages

Watch to learn how this applicator effectively uses key messages to inform the public about the benefits of vegetation management.


Ineffective Use of Key Messages

Watch to see how this applicator ineffectively uses key messages, which illustrates the importance of knowing, practicing and internalizing these messages for more effective communications. 


IVM: An Industry Best Practice

Phil Charlton, executive director of the Utility Arborist Association, outlines what makes Integrated Vegetation Management a best management practice in utility vegetation management.


State Game Lands 33: A Lasting Partnership

Travis Rogers, market development specialist with Corteva Agriscience, discusses the company’s partnership with the State Game Lands 33 Research Project, and how IVM with herbicides is the best method of managing vegetation.


State Game Lands 33: A Legacy of Research

Dr. Carolyn Mahan discusses the State Game Lands 33 Research Project and its 60+ years of ground-breaking ROW research. 


State Game Lands 33: Pollinator Research

Hannah Stout, a conservation entomologist and researcher, details the “ecological goldmine” that the State Game Lands 33 Research Project provides for critical pollinator research.


State Game Lands 33: Wire Zone/Border Zone Concept

Brad Ross, an instructor and research assistant with Penn State University, describes a wire zone/border zone concept of managing vegetation on utility rights-of-way.

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